Yokohama Grand InterContinental Hotel Co., Ltd. (hereinafter referred to as "our company") takes great care in handling the personal information of customers who use the website operated by our company in order to properly protect it. This site policy explains how personal information is handled on this website, and customers who use this website are deemed to have fully understood and agreed to the contents of this site policy. Our company reserves the right to change this site policy at any time, and customers are deemed to have agreed to the current site policy.

The personal information received from customers will be used for the following purposes:

• 1 For hotel accommodation, banquets, restaurant reservations, various services, and customer safety
• 2 Information on, provision of, and management of services, products, events, and campaigns handled by the hotel
• 3 Conducting surveys regarding hotel services, products, etc.
• 4 Development of new services and products for hotels
• 5 All work incidental to or related to the above 1 to 4
• 6 Business related to providing hotel services and products
• 7 Providing information about services, products, events, and campaigns offered by hotels and partner companies, etc.
• 8 Responding to inquiries, requests, etc.

Customers who make reservations, cancellations, change customer information, or request password notifications on this website will receive confirmation or contact emails with the following content.

• ・ Membership registration notification email
• ・ Registration change completion email
• ・ Reservation completion email
• ・ Advance confirmation email
• ・ Reservation cancellation email
• ・ No Show (no-show without notice) email
• ・ Password notification email

Additionally, we will occasionally send the latest information on products and services via email in text or HTML format to those who request it. If you do not wish to receive information by email, you can stop receiving it by changing your settings. Please follow the procedure to stop receiving it from the "Newsletter delivered to you" page.

• 1 The copyright to the images, text, audio, video, programs, and other information (hereinafter referred to as "Content") posted on our website belongs to our company. However, if there is a copyright holder other than our company, the copyright to the Content will, in principle, belong to the respective author. Customers are prohibited from using the Content (including copying, altering, or repurposing on other websites, social media, printed materials, etc.) without the permission of the respective copyright holders beyond the scope permitted by copyright law, such as personal use.
• 2 The trademarks (logos, etc.) used on our website are protected by the Trademark Act, the Unfair Competition Prevention Act, and other intellectual property laws.

When customers provide us with personal information, we ensure safety by encrypting the personal information using the latest encryption technology, SSL (Secure Sockets Layer), or by using equivalent security technology to protect against unauthorized access by third parties during communication.In addition, to prevent the leakage, misuse, or falsification of personal information due to unauthorized access by third parties, we have installed firewalls, implemented computer virus countermeasures, and taken other reasonable security measures to ensure the safety of our customers' personal information.
The handling of personal information on our website will be in accordance with the "Privacy Policy" set out separately.

This website uses cookies to make your use of the website more convenient. Cookies are a technology that identifies your web browser or device. You can configure your browser to refuse cookies or to display a warning when a cookie is received. You can still browse this website even if you refuse to accept cookies, but you will not be able to fully utilize the website's functions, so we recommend that you keep your browser settings set to accept cookies.

We use a technology called "web beacons" when sending HTML emails (excluding reservation-related emails). Web beacons are tiny, invisible images (1x1 pixel GIF images) embedded in web pages or HTML emails to collect information about their viewing. This allows us to collect information about whether you have opened or previewed the email and the web pages you have viewed from the email. We use this information to improve our products and services, including improving the performance of our website.

InterContinental Yokohama Grand (hereinafter referred to as "Hotel") will comply with this policy when using social media. The matters stipulated here apply to all users of the Hotel's official accounts and associated services (hereinafter referred to as "Users").

1. Operational Guidelines

• (1) We will post information carefully, understanding that information posted on the Internet can be accessed by an unspecified number of users and that information once posted cannot be completely deleted.
• (2) The hotel will endeavor to listen attentively to comments made by guests and act responsibly.
• (3) Hotel employees (including officers, employees in employment relationships, and temporary staff) will comply with all applicable laws and regulations, as well as our Management Policy, Code of Conduct, and Privacy Policy.

2. Prohibited communications by the hotel and guests

The Hotel may delete any content or post, regardless of its content, if it falls under any of the following items or if it is likely to interfere with the operation of this page.

• (1) Content that violates the human rights or privacy of users or our employees
• (2) Content that defames our company, users, or third parties
• (3) Content that infringes the copyrights and intellectual property rights of the Company, users, or third parties.
• (4) Content that violates laws, regulations, or public order and morals
• (5) Commercial content such as introducing or advertising your own products, stores, or companies
• (6) Impersonating a third party, including our company
• (7) Any other content that the Company deems inappropriate for publication

3. Use of images posted by the hotel

Please refrain from saving or modifying logos or images registered by the hotel and using them without permission.

4. Disclaimer

• (1) We may suspend or terminate operation of our official accounts or change information without prior notice.
• (2) We shall not be held responsible for any content posted by users.
  Regardless of the reason, we shall not be liable for any damages incurred by users as a result of using the official accounts or being unable to use them due to temporary suspension or termination.
• (3) Official accounts are operated by the systems of each social media company. We cannot answer any questions regarding the operational status of each company's system.

5. Contact Us

For inquiries regarding social media usage, please contact the social media manager at InterContinental Yokohama Grand.

These rules may be changed without notice.