Yokohama Grand InterContinental Hotel Co., Ltd. (hereinafter referred to as “the Company”) gives careful consideration to the handling of personal information provided by customers who use the websites operated by the Company and will appropriately protect such information. This Site Policy describes the handling of personal information on this website. Customers who use this website will be deemed to have fully understood and agreed to the contents of this Site Policy. The Company may change this Site Policy at any time, and customers will be deemed to have agreed to the policy as revised.

The personal information provided by customers will be used for the following purposes:

• 1 For reservations, various services, and customer safety related to hotel stays, banquets, restaurants, and other hotel facilities
• 2 For providing information on, and for the provision and management of, services, products, events, and promotional campaigns offered by the hotel
• 3 For conducting surveys related to the hotel’s services and products
• 4 For developing new services and products offered by the hotel
• 5 For all operations incidental or related to items 1 through 4 above
• 6 For operations related to the provision of the hotel’s services and products
• 7 For providing information on services, products, events, and campaigns offered by the hotel or its partner companies
• 8 For responding to inquiries, requests, and similar communications

The Company will send confirmation or notification emails, as outlined below, to customers who request reservations, cancellations, changes to their information, or password notifications through this website.

• ・ Membership registration notification
• ・ Registration update confirmation
• ・ Reservation confirmation
• ・ Advance confirmation
• ・ Reservation cancellation confirmation
• ・ No Show (no-show without notice) notification
• ・ Password notification

In addition, the Company will periodically deliver the latest information on products and services via email, in text or HTML format, to customers who request it. If customers no longer wish to receive these email updates, they may stop delivery by changing their settings. To unsubscribe, customers should follow the instructions provided in the email newsletter they receive.

• 1 The copyrights to the images, text, audio, video, programs, and other information (collectively, the “Content”) on the Company’s website belong to the Company. However, when a copyright holder other than the Company exists, the copyrights for such Content will, in principle, belong to that copyright holder. Customers may not use the Content beyond the scope permitted under the Copyright Act for personal use or other lawful exceptions. This includes, without limitation, reproducing, altering, or repurposing the Content for use on other websites, social media platforms, or printed materials without the prior consent of the respective copyright holder.
• 2 The trademarks used on the Company’s website, including logos, are protected under the Trademark Act, the Unfair Competition Prevention Act, and other applicable intellectual property laws.

When customers provide personal information, the Company will protect that information during transmission through SSL (Secure Sockets Layer) encryption or comparable security technologies to prevent unauthorized access by third parties. The Company also employs firewalls, antivirus measures, and other reasonable security controls to prevent the leakage, misuse, or alteration of personal information resulting from unauthorized access.
The handling of personal information on the Company’s website is governed by the separately established Privacy Policy.

This website uses cookies to provide customers with a more convenient browsing experience. A cookie is a technology that identifies a customer’s web browser or device. Customers may refuse cookies or configure their browser to display a warning when cookies are received. Even if customers choose not to accept cookies, the website can still be viewed; however, certain functions may not operate properly. For the best experience, the Company recommends that customers enable cookies.

The Company uses a technology called “web beacons” when delivering emails in HTML format (excluding reservation-related emails). A web beacon is an invisible, tiny image (a 1×1-pixel GIF) embedded in a webpage or HTML email for the purpose of collecting information indicating that it has been viewed. Through this technology, the Company collects data on whether an email has been opened or previewed and whether webpages were accessed directly from the email. This data is used to improve the Company’s products and services, including enhancing the performance of the Company’s website.

InterContinental Yokohama Grand (the “Hotel”) will adhere to this policy in its use of social media. The provisions set forth below apply to all users (the “Users”) of the Hotel’s official social media accounts and related services.

1. Operating Guidelines

• (1) The Hotel understands that information shared on the Internet can be accessed by an unspecified number of users and that once posted, such information cannot be completely deleted. The Hotel will therefore exercise caution when disseminating information.
• (2) The Hotel will listen to statements made by Users and will endeavor to act responsibly.
• (3) Hotel personnel (including officers, employees, and temporary staff) will comply with all applicable laws and regulations, as well as the Hotel’s Management Policy, Code of Conduct, and Privacy Policy.

2. Prohibited communications by the Hotel and Users

The Hotel may delete any content or posts, regardless of their nature, if they fall under any of the categories below or if they may otherwise impede the operation of this page.

• (1) Content that infringes on the rights or privacy of Users or Hotel personnel
• (2) Content that defames the Hotel, Users, or third parties
• (3) Content that infringes on the copyrights, intellectual property rights, or other rights of the Hotel, Users, or third parties
• (4) Content that violates laws, regulations, or public order and morals
• (5) Commercial content, including the promotion or advertising of one’s own products, stores, or companies
• (6) Content that impersonates the Hotel or any third party
• (7) Any other content that the Hotel determines to be inappropriate for posting

3. Use of images posted by the Hotel

Users are asked not to save, modify, or otherwise use the logos or images posted by the Hotel without permission.

4. Disclaimer

• (1) The Company may suspend or discontinue the operation of its official accounts, or modify the information provided, without prior notice.
• (2) The Company assumes no responsibility for any content posted by Users.
  The Company is also not liable for any damages incurred by Users as a result of using the official accounts or being unable to use them due to temporary suspension or termination, regardless of the reason.
• (3) The official accounts operate on the systems of each social media platform. The Company is unable to respond to inquiries regarding the operational status of those systems.

5. Inquiries

For inquiries regarding the Hotel’s use of social media, please contact the social media administrator of InterContinental Yokohama Grand.

This policy is subject to change without prior notice.