Article 1: Accommodation contracts and related agreements entered into between InterContinental Yokohama Grand (hereinafter referred to as “the Hotel”) and these Terms and Conditions shall govern guests. Any matters not stipulated herein shall be subject to applicable laws and regulations or generally established customs.
2. Notwithstanding the foregoing, where the Hotel consents to special arrangements that do not contravene applicable laws, regulations, or established customs, such arrangements shall take precedence.

Article 2: Guests wishing to make a reservation with the Hotel shall provide the following information:

• (1) Full name of the guest
• (2) Date of stay and estimated time of arrival
• (3) Room rates (in principle, as set forth in Appendix 1)
• (4)
  1. a. Applicant's name and contact details
  2. b. Name and contact details of the person responsible for paying the room charges
• (5) Any other information the Hotel deems necessary

2. If, during their stay, a guest requests to extend their reservation beyond the dates specified in item (2) above, the Hotel shall treat such a request as a new reservation made at the time of the request.

Article 3: A reservation becomes binding when the Hotel accepts the guest’s request set out in the preceding Article. However, this does not apply if the Hotel can demonstrate that it did not accept the request.
2. Once a reservation is binding under the previous paragraph, the guest must pay a deposit, up to the total amount payable for the stay (as shown in Appendix 1), by the date specified by the Hotel.
3. The deposit shall first be applied to the room charges ultimately payable by the guest. If circumstances arise in which Articles 6 or 18 apply, the deposit shall be applied in the order of cancellation charges, then damages, with any remaining balance refunded upon payment of the charges under Article 12.
4. If the deposit referred to in paragraph 2 is not paid by the specified date, the reservation will cease to be valid. This applies only where the Hotel has informed the guest of this condition when specifying the payment deadline.

Article 4: Notwithstanding paragraph 2 of the preceding Article, the Hotel may agree to waive the deposit after a reservation has become binding.
2. If, when accepting a reservation, the Hotel does not request payment of the deposit set out in paragraph 2 of the preceding Article, or does not specify a payment deadline, the reservation will be regarded as having been accepted under the waiver described above.

Article 5: The Hotel may decline a reservation in any of the following cases.

• (1) The reservation does not comply with these Terms and Conditions.
• (2) No rooms are available due to full occupancy.
• (3) The Hotel has reasonable grounds to believe the guest may engage in behavior that violates laws or regulations, public order, or good morals.
• (4) The guest has previously caused significant disturbance or inconvenience to other guests.
• (5) The guest has made improper demands of the Hotel or its employees, or has requested burdens beyond what is reasonable.
• (6) The Hotel is unable to accommodate the guest due to natural disasters, facility disruptions, or other unavoidable circumstances.
• (7) The Hotel has reasonable grounds to believe that the guest is intoxicated or exhibiting seriously disruptive behavior that may disturb other guests (in accordance with Article 4 of the Kanagawa Prefectural Ordinance under the Hotel Business Act).
• (8) The guest is clearly suffering from an infectious disease or other illness that poses a risk of transmission.

2. The Hotel will not accept a reservation in any of the following cases.

• (1) The guest is a member of, or affiliated with, a criminal organization or other antisocial group.
• (2) The guest is associated with a company or organization whose business activities are controlled by a criminal organization or its members.

Article 6: Guests may cancel their reservation by notifying the Hotel.
2. If a reservation is cancelled for reasons attributable to the guest, in whole or in part, the Hotel will charge a cancellation fee as set forth in Appendix 2.
3. If the guest does not arrive by 8:00 p.m. on the day of check-in (or within two hours after the stated expected arrival time, if one has been specified) and has not contacted the Hotel, the reservation may be treated as having been cancelled by the guest.

Article 7 The Hotel may cancel a reservation in any of the following cases.

• (1) The Hotel has reasonable grounds to believe the guest may engage in behavior that violates laws, public order, or good morals, or determines that such behavior has occurred.
• (2) The guest has caused significant disturbance or inconvenience to other guests.
• (3) The guest has made improper demands of the Hotel or its employees, or has requested obligations beyond what is reasonable.
• (4) The Hotel is unable to accommodate the guest due to natural disasters or other force majeure circumstances.
• (5) The Hotel has reasonable grounds to believe the guest is intoxicated or behaving in a seriously disruptive manner that may disturb other guests (in accordance with Article 4 of the Kanagawa Prefectural Ordinance under the Hotel Business Act).
• (6) The guest is clearly suffering from an infectious disease or other illness that poses a risk of contagion.
• (7) The guest fails to comply with the prohibited matters set out in the Hotel’s rules of use.

2. The Hotel will cancel the reservation in any of the following cases.

• (1) The guest is a member of, or affiliated with, a criminal organization or other antisocial group.
• (2) The guest is associated with a company or organization whose business activities are controlled by a criminal organization or its members.

3. If the Hotel cancels a reservation under paragraph 1 or 2 above, the guest will not be charged for accommodation services that have not yet been provided.

Article 8: On the day of arrival, guests are required to register the following information at the Hotel’s front desk:

• (1) Name, age, gender, address, and occupation
• (2) For foreign nationals: nationality, passport number, place of entry, and date of entry
• (3) Departure date and scheduled departure time
• (4) Any other information the Hotel considers necessary

2. If the guest intends to pay the charges under Article 12 by means other than cash — such as traveler’s checks, accommodation vouchers, or credit cards — these must be presented at the time of registration.

Article 9: Guest rooms are available from 3:00 p.m. until 11:00 a.m. the following day. For consecutive stays, rooms may be used throughout the day except on the day of arrival and departure. Check-in and check-out times may vary depending on the accommodation package.
2. Regardless of the foregoing, the Hotel may allow use of a guest room outside these hours. In such cases, an additional charge equal to the full room rate (as set out in Appendix 1) will apply.

Article 10: Guests must comply with the rules established by the Hotel and posted within the premises.

Article 11 Detailed operating hours for Hotel facilities are provided in brochures, posted notices, and the in-room guest service guide.
2. These hours may be changed temporarily when necessary, and notice will be provided by appropriate means.

Article 12 The breakdown of charges payable by the guest and the method of calculation are set out in Appendix 1.
2. Payment may be made at the front desk in cash, by traveler’s checks, accommodation vouchers, credit cards, or other methods accepted by the Hotel, either upon departure or when requested by the Hotel.
3. Once a guest room has been made available for use, accommodation charges will apply even if the guest chooses not to stay.

Article 13: The Hotel shall compensate the guest for damage arising from the Hotel’s performance or non-performance of the reservation or related agreements, except where such damage is not attributable to the Hotel.
2. The Hotel has received fire safety certification from the fire authorities and maintains comprehensive liability insurance to address unforeseen events such as fire.

Article 14: If the Hotel is unable to provide the reserved guest room, the Hotel shall, with the guest’s consent, arrange alternative accommodation under conditions as close as possible to those of the reservation.
2. If alternative accommodation cannot be arranged as set out above, the Hotel shall pay the guest compensation equivalent to the cancellation fee, which will be applied toward any damages owed. However, no compensation will be paid if the inability to provide the reserved room is not attributable to the Hotel.

Article 15: If items deposited at the front desk are lost or damaged, the Hotel shall compensate for such loss unless due to force majeure. However, if the deposited items are cash or valuables and the guest has not declared their type and value in advance, the Hotel shall not be liable for any loss.
2. For items brought into the Hotel but not deposited at the front desk, the Hotel shall not be liable for loss or damage unless caused by the Hotel’s intent or negligence. Even where the Hotel is liable, compensation shall be limited to 50,000 yen if the guest has not declared the type and value of the item in advance. The Hotel shall not be liable for any loss of cash or valuables not deposited at the front desk.

Article 16: If guest luggage arrives at the Hotel before the guest, the Hotel shall store it and deliver it to the guest, provided the Hotel has agreed in advance to receive it.
2. If guest luggage or personal belongings are left behind after check-out, the Hotel shall hold them for a set period and thereafter handle them in accordance with the Lost Property Act.
3. The Hotel’s liability for the custody of luggage or personal belongings under this Article shall correspond to Article 15(1) in the case of paragraph 1 above, and Article 15(2) in the case of paragraph 2 above.

Article 17: If a guest uses the parking facility (Minato Mirai Public Parking Lot), the Hotel does not accept responsibility for the care or management of the vehicle, whether or not the keys are left with the Hotel.

Article 18: If the Hotel incurs damage as a result of the guest’s intent or negligence, the guest shall compensate the Hotel for that damage.

Article 19: The Hotel shall handle personal information provided by guests in an appropriate manner and in accordance with its Privacy Policy.