Article 1 Accommodation contracts and related agreements concluded between InterContinental Yokohama Grand (hereinafter referred to as "the Hotel") and its guests shall be subject to the provisions of these Terms and Conditions, and any matters not provided for in these Terms and Conditions shall be governed by laws and regulations or generally accepted practices.
2. In the event that the Hotel has entered into a special contract with a Guest to the extent that it does not violate laws, regulations or common practice, the special contract shall take precedence over the provisions of the preceding paragraph.

Article 2: When applying for an Accommodation Contract with the Hotel, the Guest shall provide the Hotel with the following particulars:

• (1) Name of guest
• (2) Date of stay and expected arrival time
• (3) Accommodation fees (in principle, see Schedule 1)
• (4)
  1. a. Applicant's name and contact information
  2. b. Name and contact details of the person paying the accommodation fee
• (5) Other particulars deemed necessary by the Hotel.

2. If a guest requests, during their stay, to extend their stay beyond the date specified in item 2 of the preceding paragraph, the hotel will treat this request as if it were an application for a new accommodation contract at the time the request was made.

Article 3: An accommodation contract shall be deemed to have been concluded when the hotel accepts the application stipulated in the preceding article. However, this shall not apply if the hotel proves that it did not accept the application.
2. When an accommodation contract has been concluded in accordance with the provisions of the preceding paragraph, an application fee set by the Hotel, up to the total amount payable by the Guest for the accommodation period (Appendix 1), shall be paid by the date designated by the Hotel.
3. The application fee shall first be applied to the accommodation fee to be paid by the guest in full, and in the event that a situation arises in which the provisions of Articles 6 and 18 apply, it shall be applied in the order of penalty charges and then compensation, and the remaining balance, if any, shall be refunded at the time of payment of the accommodation fee as provided for in Article 12.
4. If the application fee set forth in Paragraph 2 is not paid by the date specified by the Hotel pursuant to the provisions of the same Paragraph, the Accommodation Contract shall become invalid. However, this shall only apply if the Hotel so notifies the Guest when specifying the due date for payment of the application fee.

Article 4 Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special contract pursuant to which the application fee stipulated in the same Paragraph shall not be required after the Contract has been concluded.
2. If, at the time of accepting an application for an Accommodation Contract, the Hotel does not request payment of the application fee as stipulated in Paragraph 2 of the preceding Article or does not specify a due date for payment of the application fee, the application shall be treated as having accepted a special contract as stipulated in the preceding Paragraph.

Article 5: The Hotel may refuse to enter into an Accommodation Contract in the following cases:

• (1) When the application for accommodation does not comply with these Terms and Conditions.
• (2) When the Hotel is fully booked and no rooms are available.
• (3) When the person seeking accommodation is deemed to be liable to conduct himself/herself in a manner that violates the laws, public order or good morals in relation to his/her accommodation.
• (4) When a person seeking accommodation behaves in a manner that causes significant inconvenience to other guests.
• (5) When the person seeking accommodation makes unreasonable demands or requests an unreasonable burden from the Hotel or its employees.
• (6) When the Hotel is unable to provide accommodation due to natural disasters, malfunction of facilities, or other unavoidable reasons.
• (7) When the person seeking accommodation is intoxicated or behaving in a manner that is extremely abnormal and may cause inconvenience to other guests (Article 4 of the Kanagawa Prefecture Hotel and Inn Business Law Enforcement Ordinance).
• (8) When the person seeking accommodation is clearly deemed to be infected with an infectious disease or other disease that may spread.

2. The Hotel will not enter into an accommodation contract in the following cases:

• (1) When the person seeking accommodation is a member of an organized crime group, or has ties to an organized crime group or other anti-social forces.
• (2) When the person seeking accommodation is a member of an organized crime group or a corporation or other organization whose business activities are controlled by an organized crime group member.

Article 6: The guest may cancel the accommodation contract by notifying the hotel.
2. If the Guest cancels the Accommodation Contract in whole or in part due to reasons attributable to the Guest, the Hotel shall charge a penalty as set forth in Schedule 2.
3. If the guest does not arrive by 8:00 p.m. on the day of the stay without contacting the hotel (or by two hours after the expected arrival time if the guest has specified that time in advance), the hotel may consider the accommodation contract to have been cancelled by the guest.

Article 7 The Hotel may cancel the Accommodation Contract in any of the following cases:

• (1) When the Guest is deemed liable to conduct himself or herself in a manner that will violate the laws, regulations, public order or good morals in relation to his or her accommodation, or when the Guest is deemed to have conducted himself or herself in such a manner.
• (2) When the guest behaves in a manner that causes significant inconvenience to other guests.
• (3) When the Guest makes an unreasonable demand to the Hotel or its employees or requests that the Hotel assume an unreasonable burden.
• (4) When the Hotel is unable to provide accommodation due to a natural disaster or other force majeure event.
• (5) When a guest is intoxicated or behaving in a manner that is extremely abnormal and may cause inconvenience to other guests (Article 4 of the Kanagawa Prefecture Hotel and Inn Business Law Enforcement Ordinance).
• (6) When the Guest is clearly considered to be infected with an infectious disease or other disease that may spread.
• (7) When the Guest fails to comply with any of the prohibited acts set out in the Hotel Usage Regulations.

2. The Hotel will cancel the Accommodation Contract in any of the following cases:

• (1) When the guest is a member of an organized crime group, an organized crime group, or any other anti-social force.
• (2) When the guest is a member of a corporation or other organization whose business activities are controlled by an organized crime group or a member of an organized crime group.

3. When the Hotel cancels the Accommodation Contract in accordance with the provisions of paragraph 1 or 2, the Hotel shall not charge the Guest for any accommodation services that have not yet been provided.

Article 8: Guests will be required to register the following particulars at the front desk of the Hotel on the day of their stay:

• (1) Name, age, sex, address and occupation of the guest
• (2) For foreigners, nationality, passport number, place of entry and date of entry
• (3) Departure date and scheduled departure time
• (4) Other particulars deemed necessary by the Hotel.

2. If the guest intends to pay the charges set forth in Article 12 by traveller's checks, accommodation vouchers, credit cards or other means other than currency, they shall be required to present these in advance at the time of registration set forth in the preceding paragraph.

Article 9: Guests may use the guest rooms of our Hotel from 3:00 PM to 11:00 AM the following day. However, in the case of consecutive stays, guests may use the rooms all day except on the days of arrival and departure. Please note that check-in and check-out times may be restricted when using accommodation plans, etc.
2. Notwithstanding the provisions of the preceding paragraph, the Hotel may permit the Guest to occupy a room outside the hours specified therein, in which case an additional fee equal to the full accommodation fee (see Schedule 1) will be charged.

Article 10: Guests must abide by the hotel usage regulations established by the hotel and posted within the hotel.

Article 11 Detailed opening hours of the Hotel's facilities will be provided in the pamphlets provided, on notices posted in various locations, in the guest room guest service guide, etc.
2. The hours set out in the preceding paragraph may be subject to temporary changes due to unavoidable circumstances. In such cases, we will notify you by appropriate means.

Article 12 The breakdown and calculation method of the accommodation fees, etc. to be paid by the guest shall be as set forth in Attached Table 1.
2. Payment of accommodation fees, etc. as set forth in the preceding paragraph shall be made at the front desk at the time of the guest's departure or upon request by the hotel in currency or by any other means acceptable to the hotel, such as traveller's checks, accommodation vouchers or credit cards.
3. Accommodation charges shall be charged even if the Guest voluntarily does not stay in the room after the Hotel has provided it to the Guest and made it available for use.

Article 13 If the Hotel has caused damage to a Guest in the fulfillment or non-fulfillment of the Accommodation Contract and related agreements, the Hotel shall compensate such Guest for such damage. However, this shall not apply if such damage is due to reasons not attributable to the Hotel.
2. Our hotel has received a fire safety mark from the fire department, but to deal with the unlikely event of a fire, we have taken out general corporate liability insurance.

Article 14 If the Hotel is unable to provide a guest with the contracted room, it will, with the guest's consent, arrange accommodation of the same standard elsewhere for the guest where possible.
2. Notwithstanding the provisions of the preceding paragraph, if the Hotel is unable to arrange alternative accommodation for the Guest, the Hotel shall pay the Guest a compensation fee equivalent to the penalty charges, which shall be applied to the amount of damages. However, if the Hotel is unable to provide a room due to reasons beyond the Hotel's control, the Hotel shall not pay the compensation fee.

Article 15: In the event that loss, breakage or other damage occurs to items deposited at the front desk by a guest, the hotel will compensate for such damage, unless this is due to force majeure. However, if the deposited items are cash or valuables and the guest has not clearly declared the type and value of the items, the hotel will not compensate for such damage.
2. The Hotel shall not compensate for any damages incurred by guests who bring items into the Hotel but do not deposit them at the Front Desk, unless such damages are caused by the Hotel's willful misconduct or negligence. Even in cases where the Hotel is to compensate, the Hotel shall only compensate up to 50,000 yen for items for which the Guest has not previously notified the Hotel of the type and value. The Hotel shall not compensate for any damages incurred by guests who have not deposited items at the Front Desk.

Article 16 If the baggage of a Guest is delivered to the Hotel prior to the Guest's arrival, the Hotel will be responsible for storing and returning the baggage only if the Hotel has agreed to this prior to the Guest's arrival.
2. If a guest leaves behind baggage or belongings at the hotel after checking out, the hotel will keep them for a certain period of time and then handle them in accordance with the provisions of the Lost Property Act.
3. The Hotel's liability for the custody of the Guest's baggage or belongings in the cases of each paragraph of this Article shall be in accordance with the provisions of Paragraph 1 of the preceding Article in the case of Paragraph 1, and in accordance with the provisions of Paragraph 2 of the preceding Article in the case of the preceding paragraph.

Article 17: When a guest uses a parking lot (Minato Mirai Public Parking Lot), the Hotel shall not be responsible for the custody of the vehicle, regardless of whether the key to the vehicle is deposited with the Hotel.

Article 18 If the Hotel suffers damage due to the Guest's intentional or negligent acts, the Guest shall compensate the Hotel for the damage.

Article 19: The Hotel will handle personal information provided by customers appropriately in accordance with the Hotel's privacy policy.