Yokohama Grand InterContinental Hotel Co., Ltd. hereby sets forth the following in accordance with the Act on the Protection of Personal Information.

Yokohama Grand InterContinental Hotel Co., Ltd. is guided by the core values of “peace of mind” and “trust,” and is committed to:
● creating meaningful experiences and spaces,
● remaining a familiar presence for our guests, and
● delivering “dreams” and “inspiration” to people around the world.
With these principles at the foundation of our business, we strive to provide services that are safe and comfortable for all guests.

Yokohama Grand InterContinental Hotel Co., Ltd. regards our guests’ personal information as essential to providing services that meet their expectations, and we consider the information entrusted to us to be of utmost importance. Accordingly, we handle personal information with the highest level of care.
To ensure guests can rely on our services with confidence and trust, we provide comprehensive training to all officers and employees on applicable laws and internal policies related to personal information. We also maintain internal systems for information security management, making every effort to manage guests’ personal information properly and to ensure it is used appropriately.

1. Scope

This Privacy Policy applies whenever customers use the services or products of Yokohama Grand InterContinental Hotel Co., Ltd. (hereinafter, “the Company”).

2. How personal information is used

We collect and use your personal information for the purposes outlined below.

• (1) To manage reservations, services, and guest safety for hotel stays, banquets, restaurants, and other facilities
• (2) To process accommodation reservations through the IHG ANA Hotels reservation center
• (3) To provide services through IHG® One Rewards
• (4) To inform, deliver, and administer services, products, events, and campaigns offered by the Company
• (5) To conduct surveys related to hotel services and products
• (6) To develop new services and products handled by the Company
• (7) To perform operations incidental or related to items 1 through 6 above
• (8) To provide information about services, products, events, campaigns, and related offerings handled by the Company or its partner companies
• (9) To respond to inquiries, requests, and similar communications

3. Collection of personal information

Personal information is collected through appropriate and fair means.

4. Disclosure to third parties

Personal information shall not be disclosed or provided to third parties except in the cases described below.
Please note that shared use of personal information and provision to service providers are not regarded as disclosure to third parties.

• (1) When the guest has given consent
• (2) When disclosure or provision is required by law or regulation
• (3) When it is necessary to protect life, physical safety, or property, and it is difficult to obtain the guest’s consent
• (4) When cooperation is required for national or local government authorities to carry out public duties, and obtaining the guest’s consent could hinder the performance of those duties
• (5) 1. Before providing information, the following conditions must be met:
• • (A) The purpose for providing personal information to a third party is specified
  • (B) The categories of personal data to be provided are identified
  • (C) The method or means of providing the data is specified
  • (D) The individual is notified, or the information is made readily accessible, that provision of their identifiable personal data to the third party will be stopped upon request.
• (6) Disclosure or provision of data in a form where the individual cannot be identified, such as statistical data

5. Joint use

Personal information may be jointly used as outlined below.

6. Outsourcing of business operations

The Company may outsource certain business operations and, when necessary, provide personal information to service providers for that purpose.
In such cases, the Company enters into agreements regarding the handling of personal information and ensures proper oversight.

7. Responding to inquiries regarding personal information

If a guest wishes to request disclosure, correction, suspension of use, or other actions concerning their personal information, the Company will respond promptly within a reasonable scope when contacted through the method separately specified by the Company. However, to prevent unauthorized alteration of personal information by third parties, requests will only be processed once the Company has confirmed that the applicant is the individual concerned.

8. Management of personal information

The Company manages guests’ personal information appropriately and takes all reasonable measures to prevent leakage, loss, unauthorized alteration, and similar incidents. All officers and employees receive internal training on the protection and proper handling of personal information.
In addition, retention periods for personal information are established according to the intended purpose of use. Once those periods have expired, the information is disposed of or deleted in an appropriate manner.

9. Application and amendment of this Privacy Policy

This Privacy Policy sets out how the Hotel handles guests’ personal information. Guests who use the Hotel’s services or products are deemed to have understood and agreed to its provisions.
The Company reserves the right to amend this Privacy Policy at any time.

10. Site Policy

To ensure proper protection of personal information belonging to guests who use websites operated by the Company, we have established this Site Policy and handle such information with the utmost care.

» Yokohama Grand InterContinental Hotel Co., Ltd. Site Policy

Requests concerning personal information held by the Company, including those mentioned in the preceding clause, as well as other personal information inquiries, are accepted through the method described below.
Inquiries regarding IHG® One Rewards (*) are handled directly by IHG® Hotels & Resorts. Please note that, in all cases, requests will be declined if the identity of the individual cannot be verified.

* IHG One Rewards is a membership program operated by IHG Hotels & Resorts.
Requests related to member information are handled through the IHG One Rewards website or the IHG One Rewards Service Center.

1. Contact point

Requests for disclosure, correction, deletion, addition, suspension or erasure of use, and notification of the purpose of use must be submitted by mail to the address below, using the designated request form with the required documents attached.

​
Yokohama Grand InterContinental Hotel Co., Ltd.
Customer Personal Information Inquiry Desk
1-1-1 Minatomirai, Nishi-ku, Yokohama, Kanagawa 220-8522

2. Required documentation for requests for disclosure, etc.

To submit a request for disclosure or similar action, please complete all required sections of the designated request form (A) and mail it to the address provided, enclosing the documents necessary for identity verification (B) and postage stamps equivalent to 1,000 yen for the processing fee. Requests submitted in person at the Hotel will not be accepted. Please note that requests cannot be processed if any required information is missing. In addition, if the fee is insufficient or the necessary documents are incomplete, the request for disclosure, correction, suspension of use, or similar action will be treated as not submitted. Please ensure all items are in order before mailing. To obtain the request form, please contact the Customer Personal Information Inquiry Desk at Yokohama Grand InterContinental Hotel Co., Ltd. by telephone, fax, or email.

(A) Designated request forms

■ Request form for disclosure of retained personal data

■ Request form for suspension of use of retained personal data

(B) Identification documents

Please enclose copies of two of the following:
Driver’s license, passport, health insurance certificate, My Number card, residence card with photo, disability certificate, pension book, or foreign resident registration certificate.

*Please note that submitted documents cannot be returned.

3. Fee

A processing fee of 1,000 yen (including tax) will be charged per request for disclosure or similar action.

4. Answers

Upon receipt of a disclosure request form or a correction/suspension request form, the Company will make every effort to respond as promptly as possible. However, if the request form is incomplete or required verification documents are missing, processing may take additional time.
Responses to requests for disclosure, correction, suspension of use, or similar actions will be provided using the method selected by the individual from among written document delivery, electronic record delivery, or other methods designated by the Hotel.

Personal information obtained in connection with a disclosure request will be used solely for the work required to respond to that request and will not be used for any other purpose. Documents submitted will be retained under strict management for three years after completion of the response, after which the Company will dispose of them appropriately.

The Company will not disclose personal information it retains about guests in the following cases. When non-disclosure applies, the reason will be clearly stated in our response. Please note that the fee prescribed by the Company will be charged even if a non-disclosure determination is made.

• ・ The personal information subject to the request does not qualify as retained personal data
• ・ The submitted documentation is incomplete or deficient
• ・ Identity verification cannot be confirmed (for example, when the address or other details on the request form, identification documents, and the information registered with the Company do not match)
• ・ Disclosure may harm the rights or interests of the individual or a third party, including but not limited to life, body, or property
• ・ Disclosure may violate other laws or regulations
• ・ Disclosure may significantly impede the proper execution of the Company’s business operations

For inquiries regarding the above procedures or responses, please submit written correspondence by mail to the Company’s Customer Personal Information Inquiry Desk. Please note that in-person submissions at the Hotel cannot be accepted. We appreciate your understanding.