At InterContinental Yokohama Grand, the safety and well-being of our guests and employees is always our top priority. As such, we have implemented stringent precautionary hygiene measures, including:

Public Areas

• ・ We sincerely apologize for those who have a fever above 37.5°C or who are not feeling well, but please refrain from entering the building.
• ・ Enhanced cleaning and sanitization processes
  Alcohol-based sanitization is conducted continuously at places that are frequently touched by the public, such as door knobs, door, and elevator buttons, etc.
• ・ Placement of hand sanitizers throughout all public spaces.

Guestrooms

• ・ Installation of an acrylic board at the Front Desk and Bell Desk.
• ・ Use cash tray for payment.
• ・ Placement of hand sanitizers.
• ・ Restriction of In-Room Dining service to at-door delivery.
• ・ Extensive disinfection and sanitization of each guestroom with alcohol-based sanitizer once vacated.
• ・ Extensive disinfection and sanitization of each equipment.
• ・ Thorough handwashing, sanitization and the discarding of gloves after each room cleaning.

Restaurants and Bar

• ・ Hand sanitization upon arrival.
• ・ Tabletop seasonings such as salt and pepper are prepared individually.
• ・ Frequent sanitization throughout, including that of tables, chairs and menu after each seating.
• ・ Use cash tray for payment.

Meetings, Events and Weddings

• ・ Recommendation of online appointments between clients and hotel staff whenever possible.
• ・ Hand sanitization at each function room prior to initial entry.
• ・ Microphones are sanitized or replaced with a sanitized one after each use.
• ・ Frequent sanitization throughout, including sanitization of tables, chairs, after the conclusion of each function.
• ・ Ventilate the banquet rooms and chapel frequently.

Other Facilities

[SPA BAY WINDOW]

• ・ We may ask you to adjust the reservation time to avoid the concentration.
• ・ Request our guests to sanitize of hands upon arrival at SPA.
• ・ Installation of an acrylic board at the Reception and use cash tray for payment.
• ・ Multi-people are not allowed to use the treatment room at the same time.
• ・ Treatment rooms are sanitized after each use by the guest with alcohol-based sanitizer.
• ・ Extensive disinfection and sanitization of each equipment or replacement with a new one.

[Gourmet et Souvenir i MARINA]

• ・ Request our guests to sanitize of hands before entering the shop.
• ・ Use cash tray for payment.
• ・ Request our guests to keep safe physical distancing when waiting for the bill, etc.
• ・ Shopping Baskets are sanitized after each use by the guest with alcohol-based sanitizer.

[Hotel’s Boat LE GRAND BLEU]

• ・ Operation with a limited number of passengers to keep safe physical distancing.
• ・ Request our guests to sanitize of hands before on board.
• ・ Handrails, chairs are sanitized after each use by the guest with alcohol-based sanitizer.
• ・ Open cabin doors and air conditioning systems to provide thorough ventilation inside the ship.

Hotel Staff

• ・ Mandatory temperature checks before coming to work.
• ・ Wearing of masks as well as gloves, when appropriate.
• ・ Frequent washing & sanitizing of hands.
• ・ Placement of hand sanitizers throughout all hotel backspaces.

To All Our Guests

• ・ We sincerely apologize for those who have a fever above 37.5°C or who are not feeling well, but please refrain from entering the building.
• ・ Please sanitize your hands and fingers with alcohol disinfectant.
• ・ Please keep safe physical distancing (1-2m).
• ・ Please tell staff immediately if you feel ill with such symptoms as fever, chills, and coughs.

Thank you for your kind understanding and cooperation.
We appreciate your support and patronage and look forward to serving you.

（Updated 13th March 2023）